You may wonder how over-licensing can even occur. The rollout of the Microsoft 365 introduction is usually carried out with a tight schedule. In addition to the lack of interface processes between the HR department and IT, the following cases can lead to over-licensing in the company:
- Special cases with user management processes that lead to assignment errors
- Manual assignment of user accounts
- Errors due to automated allocation to all existing user accounts (one size fits all)
- Knowhow about the license metric is missing
- No uniform license management through decentralized organization